FREQUENTLY ASKED QUESTIONS

Traditional steam cleaning saturates your carpet with an excessive amount of water that is filled with soaps and detergents. So you’re left with wet carpets for 1-2 days.

Our cleaning process is very different from the methods above. We employ millions of microscopic bubbles to explode dirt from deep in your carpet fibers, so we only need to use a fraction of the water typical steam cleaners use. After the carbonation releases and lifts the dirt, our high-powered equipment extracts the dirt and moisture from the carpet.

Take a look at a detailed comparison of Chem-Dry vs steam cleaning.

Chem-Dry’s unique hot carbonating extraction carpet cleaning method uses the power of carbonation to extract more dirt and grime from your carpets, giving them a deeper and longer-lasting clean. Our carbonated cleaning solution only requires us to use a fraction of the moisture other methods require. This allows your carpets to dry faster, typically in a few hours rather than a few days. Chem-Dry’s signature cleaning solution, The Natural®, is a cleaning mixture that—through carbonation—lifts dirt to the surface, where it is whisked away.

Most new carpets come with a factory-applied protectant, which wears off over time. Reapplying a protectant on your carpets can help resist stains and soiling, so your carpets will stay cleaner longer. Another reason protectant is a wise investment is that it slows the aging and wearing process and can extend the life of your carpets.

Pet odors can linger for months if not treated properly. As urine dries in the carpet and padding, what’s left are millions of concentrated urine crystals that become even more pungent. Many companies mask this odor. Chem-Dry uses a patented system, P.U.R.T.® (Pet Urine Removal Treatment), to remove the pet urine odor.

Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. Turning on your air conditioning or fans will help accelerate dry times. After a professional cleaning, it typically takes 1-2 hours for the carpet to dry. Sometimes, carpets can take longer to dry for various reasons.

Homeowners should clean their carpets every 6-12 months. Regular cleaning will not only improve your home’s appearance, but it will also reduce non-living allergens* and extend the life of your carpeting.

This is not necessary. Our Chem-Dry of Greensboro professionally trained technicians will vacuum your carpets with our commercial, HEPA-filtered vacuum when they arrive as a standard part of our service.

Chem-Dry uses a cleaning product called The Natural® as our primary cleaner. The Natural® doesn’t contain any harsh chemicals or soapy detergents. By contrast, most steam cleaners use detergents and harsh chemicals in their process.

Chem-Dry of Greensboro uses up to 80% less water than typical steam cleaning because The Natural® relies on millions of microscopic carbonated bubbles to release dirt and grime from the fibers of your carpet and raise it to the surface where it can easily be suctioned away. This low-water approach is healthier for your carpets and allows your carpets to dry in only 1-2 hours.

Our room sizes are based on 200 sq ft. If any of your rooms are over 200 sq ft, there may be an additional area charge.

In most cases, the furniture dries within just a couple of hours, but in some cases it may take overnight to fully dry depending on the upholstery’s fabric and how deeply it was cleaned – i.e. heavily stained areas will take longer to dry.

Yes, after the upholstery cleaning, you can have the furniture stain guarded with Chem-Dry’s Protectant.

Our proprietary Hot Carbonating Extraction furniture cleaning method features our core cleaner, The Natural®. The carbonated cleaning bubbles release dirt, soil, non-living allergens*, and spots from the upholstery fibers. Then, we use our extraction equipment to remove the cleaning solution and grime from your furniture, leaving it with a deeper, healthier clean than other alternatives.

Professional upholstery cleaning is a key part of maintaining your furniture. We recommend a professional cleaning every 24-48 months to keep your pieces looking their best. If you have kids or pets, or if someone in your household has asthma or allergies, more frequent cleanings can help keep your indoor air fresh. Furniture with visible stains, heavy soil, or unwanted odors is ready for a cleaning.

In homes with carpet, up to 80% of the dust and dirt brought into the home can end up in your furniture and upholstered fabrics. Without professional cleaning, this dust and dirt will remain in your carpets and furniture and become very unhealthy.

Grout is a porous material that absorbs soil and spills. Applying a sealant will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. Your sealant will determine the degree of stain resistance the grout will hold.

Dirt builds up over time, dulling your tile or stone’s appearance and discoloring your grout. A thorough, professional tile, stone, and grout cleaning is the only way to remove the deep-down dirt, make this area of your home look nicer, and ensure that all areas of your home are clean and healthy. Scrubbing tile & grout on your hands and knees isn’t a fun job – with our professional equipment, we can save your backache and make your tile surfaces look better than ever.

Many factors need to be considered when determining the frequency of cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile, stone & grout cleaned. If stains and discoloration are present, then your tile and grout are ready for a cleaning.